Thank you for using the Corporate Governance Academic Document Order Platform. This platform offers you the convenience to submit an order online for the following documents:

•	Academic Transcript/Record (Document containing qualifications registered/obtained and modules registered reflecting overall outcomes/marks obtained) – * Only.
•	Transcript Supplement (Curriculum Supplement of all modules completed successfully per qualification) – * Academic Record included.
•	Confirmation/Special Letters – * Only.

  Before you proceed, please ensure you have the following compulsory documents at hand, which will be required to successfully process your order:

•	Copy of ID/Passport (In terms of POPIA and PAIA, the University is required to verify your credentials before academic information can be ordered and released).
•	Proof of payment (For ease of reference, we have included a calculator to assist you in establishing the required amount payable for the documents you wish to order). The proof of payment needs to reflect the correct amount and the QV bank details clearly.

  Follow the necessary steps below to place an order:

Alumni/Non-registered

1.	Click on Order Here
2.	Once you have read the terms and conditions scroll down to confirm acceptance by ticking the relevant boxes and then clicking next.
3.	Login using ID/Passport number.
4.	Capture contact details for email and mobile number.
5.	Click on ‘Create order and include Delivery method’ button and choose the document(s) (Academic Record/Transcript Supplement/Letter) you want to order.
•	Electronic Option – This means that you are only requesting an electronic copy of the ordered document (s) to be emailed to you.
•	Collect Option – This means that an appointment will be allocated to you or your designated courier to collect the hardcopies of your ordered document (s) once they are in readiness.
	N.B The Qualification Verification Unit no longer offers courier services. Details of a provider is indicated below that you can contact or you can arrange with a courier of your choice to assist with the collection of your documents from our office. Any third party collecting on your behalf must produce written consent from yourself requesting QV to release your document.
	Courier Company Name: RAM  Website: https://www.ram.co.za/
6.	Attach a copy of alumnus/previous student ID/Passport
7.	Attach a copy of your Proof of payment
8.	Capture any required information under ‘Special instructions’ or indicate N/A if there are no special instructions. Attach any other special documents such as forms required by international institutions (e.g. CGFNS, NNAS, WES etc.)
9.	Click submit

Please note that you will receive a system-triggered email notification with a unique reference number once your order has been successfully submitted. If this has not been received, it means that your order was not successfully lodged on HIVE and you will be required to re-apply. A second system-generated email notification will be sent once your payment has been vetted. This email is a confirmation that your order has been approved for processing. Should there be an issue with your application an email will be sent to you in this regard.

  Banking Details for Electronic Payments:
  Bank : Nedbank
  Account Name : University of Johannesburg
  Account Number : 1454094206
  Branch Code : 198765
  Swift Code : NEDSZAJJ 
  Reference : 161250.20.12270

 

    Document Type Processing Times and Costing

  Please click here to use payment calculator that will assist you to calculate the estimated total cost payable - Please note that payment is per document type requested.

  N.B Kindly note that you will be notified via the email you provided on the order platform when your document is in readiness for collection. Walk-ins will not be assisted as collection of a document is by appointment only.

  Terms and Conditions for Refund Requests

The following Terms and Conditions are applicable when considering refund requests:

1.	Refund requests related to Academic Transcripts and Confirmation Letters will only be considered if the refund request is submitted by the client within the same day of the client placing the order. If the refund request is submitted by the client after one working day, then the request will be declined due to administrative activities already commencing to meet the turnaround time.
2.	Refund requests related to Transcript Supplements will only be considered if the request is submitted by the client within 48 hours of the client placing the order. If the refund request is submitted by the client after 48 hours, then the request will be declined due to administrative activities already commencing to meet the turnaround time.
3.	In the case of historic records whereby the Faculty is not able to provide an Academic Transcript or Transcript Supplement and a Confirmation letter was issued instead. The Confirmation Letter fee of R100 will be deducted from the payment made, and the remaining funds will be refunded to the affected client.
4.	Please ensure that your order has been successfully placed on HIVE within 7 days of making payment. Refund requests whereby payment is made without an order being placed on HIVE will be considered on a case-by-case basis (taking into consideration the period that has lapsed).

   For enquiries related to Academic Records (Transcripts)/ Transcript Supplements (Curriculum Supplements) and Confirmation Letters please email: transcripts@uj.ac.za